Business Operations due to COVID-19

The state of Ohio has issued a stay at home order, effective 11:59 PM Monday, March 23, 2020 for all non-essential businesses. ChromaScape does supply critical areas of the supply chain therefore we are classified as essential.

While the environment is fluid, we are still operating business as usual at our four manufacturing plants, while taking the appropriate precautions. Our sales team has been working remotely, and we have been working diligently to ensure the rest of our team has the proper tools and plans in place so that they are able to safely work.

You may reference this status page (chromascape.com/covid-19) for periodic updates or contact us. Please also continue to communicate with your point of contact as normal and reach out to them if there are any changes in business operations.

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ORDERS & SERVICE

Toll-Free Support: 888.421.0010

Email service@chromascape.com

Customer service is open Monday through Friday, from 8:30 AM to 5:00 PM EST.

Due to large call volumes, we may be unable to take your call immediately so please leave a message and our team will return your call ASAP. You may also email service@chromascape.com

Our Customer Service Representatives (CSRs) may on an as-needed basis, contact you to verify that you are open.

SUPPLY CHAIN & LOGISTICS

Freight shipments are being prioritized for medical and food supplies over manufactured goods which are slowing the flow of materials coming to our plants. There may be intermittent delays for some customer orders, and it is possible lead times could extend to five days over the coming weeks. We will work with you to ensure you get what is needed.

Some states are issuing no travel or shelter in place edicts. Therefore, we need to know if shipments can still be made to your locations. Email service@chromascape.com to communicate this information to our logistics team.
MANUFACTURING & OPERATIONS
With the appropriate safety protocols in place, we are still fully operational at our four nationwide manufacturing facilities and fulfilling orders. We currently have sufficient levels of raw materials and are continuing to build additional supply.